Concierges

Concierges score 47 out of 100, which is elevated exposure to AI. That ranks #312 of 923 US occupations, where #1 is the most exposed. Of the 16 tasks in this job, AI could speed up 2 on its own and 10 more with extra software built on top of it. In April–May 2026, 3 of these tasks showed up in real conversations with Claude, Anthropic's AI assistant.

47/ 100

Elevated

Rank: #312of 923 jobs
US workers: 49,240BLS, May 2025
Median pay: $38,950a year
In real AI use: 3 of 16tasks, April–May 2026

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Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

AI can speed this up on its own: 2 (13%)
AI can speed this up with extra software: 10 (63%)
Little or no AI speed-up: 4 (25%)

Perform office duties on a temporary basis when needed.AI can speed this up on its own · core task
Arrange for interpreters or translators when patrons require such services.AI can speed this up on its own · core task
Provide directions to guests.AI can speed this up with extra software · core task · Seen in real AI use
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.AI can speed this up with extra software · core task · Seen in real AI use
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.AI can speed this up with extra software · core task · Seen in real AI use
Make travel arrangements for sightseeing or other tours.AI can speed this up with extra software · core task
Provide business services for guests, such as sending or receiving faxes or shipping packages.AI can speed this up with extra software · core task
Arrange childcare services for guests.AI can speed this up with extra software · core task
Order flowers for guests.AI can speed this up with extra software · core task
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.AI can speed this up with extra software · core task
Plan special events, parties, or meetings, which may include booking musicians or celebrities.AI can speed this up with extra software · core task
Arrange for the replacement of items lost by travelers.AI can speed this up with extra software · core task
Pick up and deliver items or run errands for guests.Little or no AI speed-up · core task
Receive, store, or deliver luggage or mail.Little or no AI speed-up · core task
Provide food and beverage services to guests.Little or no AI speed-up · supplemental task
Clean and tidy hotel lounge.Little or no AI speed-up · supplemental task

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Questions about concierges and AI

Will AI replace concierges?

Not entirely. Parts of the job are likely to change as AI takes over routine tasks. Concierges score 47 out of 100 (elevated exposure), #312 of 923 US jobs. AI could speed up 12 of the job's 16 tasks, 2 of them on its own, while 4 see little or no speed-up. Exposure means the work is likely to change, not that the job will disappear.

Which concierges tasks can AI do?

The most exposed tasks include "Perform office duties on a temporary basis when needed"; "Arrange for interpreters or translators when patrons require such services".

Which concierges tasks are hardest for AI?

Tasks with little or no AI speed-up include "Pick up and deliver items or run errands for guests"; "Receive, store, or deliver luggage or mail"; "Provide food and beverage services to guests".

Are people already using AI for this work?

Yes. In April–May 2026, 3 of the 16 tasks showed up in real conversations with Claude, according to the Anthropic Economic Index.

How many people work as concierges, and what do they earn?

About 49,240 people in the US, with median pay of $38,950 a year (BLS, May 2025).

How to read this score. Exposure measures how much of the work AI could speed up, not whether the job will disappear. A highly exposed job can change shape, with people spending less time on routine tasks and more on the rest. The score counts tasks AI can speed up on its own in full, and tasks that need extra software at half weight.

The ratings come from published research based on GPT-4 (2023). To show what's happening now, each task is also checked against the latest Anthropic Economic Index, which records which tasks people actually use AI for. That data is refreshed automatically when Anthropic publishes a new release. Read the full method.