First-Line Supervisors of Office and Administrative Support Workers

First-Line Supervisors of Office and Administrative Support Workers score 49 out of 100, which is elevated exposure to AI. That ranks #253 of 923 US occupations, where #1 is the most exposed. Of the 29 tasks in this job, AI could speed up 2 on its own and 24 more with extra software built on top of it. In April–May 2026, 12 of these tasks showed up in real conversations with Claude, Anthropic's AI assistant.

49/ 100

Elevated

Rank: #253of 923 jobs
US workers: 1,436,680BLS, May 2025
Median pay: $69,500a year
In real AI use: 12 of 29tasks, April–May 2026

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Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

AI can speed this up on its own: 2 (7%)
AI can speed this up with extra software: 24 (83%)
Little or no AI speed-up: 3 (10%)

Interpret and communicate work procedures and company policies to staff.AI can speed this up on its own · core task · Seen in real AI use
Compute figures such as balances, totals, or commissions.AI can speed this up on its own · core task · Seen in real AI use
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.AI can speed this up with extra software · core task
Resolve customer complaints or answer customers' questions regarding policies and procedures.AI can speed this up with extra software · core task · Seen in real AI use
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.AI can speed this up with extra software · core task
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.AI can speed this up with extra software · core task · Seen in real AI use
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.AI can speed this up with extra software · core task
Recruit, interview, and select employees.AI can speed this up with extra software · core task · Seen in real AI use
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.AI can speed this up with extra software · core task
Train or instruct employees in job duties or company policies or arrange for training to be provided.AI can speed this up with extra software · core task
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.AI can speed this up with extra software · core task · Seen in real AI use
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.AI can speed this up with extra software · core task
Coordinate activities with other supervisory personnel or with other work units or departments.AI can speed this up with extra software · core task · Seen in real AI use
Make recommendations to management concerning such issues as staffing decisions or procedural changes.AI can speed this up with extra software · core task · Seen in real AI use
Develop or update procedures, policies, or standards.AI can speed this up with extra software · core task · Seen in real AI use
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.AI can speed this up with extra software · core task · Seen in real AI use
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.AI can speed this up with extra software · core task
Develop work schedules according to budgets and workloads.AI can speed this up with extra software · supplemental task
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.AI can speed this up with extra software · supplemental task · Seen in real AI use
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.AI can speed this up with extra software · supplemental task
Keep informed of provisions of labor-management agreements and their effects on departmental operations.AI can speed this up with extra software · supplemental task
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.AI can speed this up with extra software · supplemental task
Monitor inventory levels and requisition or purchase supplies as needed.AI can speed this up with extra software · supplemental task
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.AI can speed this up with extra software · supplemental task
Arrange for necessary maintenance or repair work.AI can speed this up with extra software · supplemental task
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.AI can speed this up with extra software · supplemental task · Seen in real AI use
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Little or no AI speed-up · core task
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Little or no AI speed-up · core task
Discuss work problems or grievances with union representatives.Little or no AI speed-up · supplemental task

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Questions about first-line supervisors of office and administrative support workers and AI

Will AI replace first-line supervisors of office and administrative support workers?

Not entirely. Parts of the job are likely to change as AI takes over routine tasks. First-Line Supervisors of Office and Administrative Support Workers score 49 out of 100 (elevated exposure), #253 of 923 US jobs. AI could speed up 26 of the job's 29 tasks, 2 of them on its own, while 3 see little or no speed-up. Exposure means the work is likely to change, not that the job will disappear.

Which first-line supervisors of office and administrative support workers tasks can AI do?

The most exposed tasks include "Interpret and communicate work procedures and company policies to staff"; "Compute figures such as balances, totals, or commissions".

Which first-line supervisors of office and administrative support workers tasks are hardest for AI?

Tasks with little or no AI speed-up include "Discuss job performance problems with employees to identify causes and issues and to work on resolving problems"; "Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work"; "Discuss work problems or grievances with union representatives".

Are people already using AI for this work?

Yes. In April–May 2026, 12 of the 29 tasks showed up in real conversations with Claude, according to the Anthropic Economic Index.

How many people work as first-line supervisors of office and administrative support workers, and what do they earn?

About 1,436,680 people in the US, with median pay of $69,500 a year (BLS, May 2025).

How to read this score. Exposure measures how much of the work AI could speed up, not whether the job will disappear. A highly exposed job can change shape, with people spending less time on routine tasks and more on the rest. The score counts tasks AI can speed up on its own in full, and tasks that need extra software at half weight.

The ratings come from published research based on GPT-4 (2023). To show what's happening now, each task is also checked against the latest Anthropic Economic Index, which records which tasks people actually use AI for. That data is refreshed automatically when Anthropic publishes a new release. Read the full method.