Correspondence Clerks

Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

• AI can speed this up on its own: 20 (95%)
• AI can speed this up with extra software: 0 (0%)
• Little or no AI speed-up: 1 (5%)

• Maintain files and control records to show correspondence activities.AI can speed this up on its own · core task
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.AI can speed this up on its own · core task · Seen in real AI use
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.AI can speed this up on its own · core task · Seen in real AI use
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.AI can speed this up on its own · core task · Seen in real AI use
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.AI can speed this up on its own · core task · Seen in real AI use
• Compile data from records to prepare periodic reports.AI can speed this up on its own · core task · Seen in real AI use
• Route correspondence to other departments for reply.AI can speed this up on its own · core task · Seen in real AI use
• Present clear and concise explanations of governing rules and regulations.AI can speed this up on its own · supplemental task · Seen in real AI use
• Process orders for goods requested in correspondence.AI can speed this up on its own · supplemental task
• Compose correspondence requesting medical information and records.AI can speed this up on its own · supplemental task
• Ensure that money collected is properly recorded and secured.AI can speed this up on its own · supplemental task
• Compile data pertinent to manufacture of special products for customers.AI can speed this up on its own · supplemental task · Seen in real AI use
• Obtain written authorization to access required medical information.AI can speed this up on its own · supplemental task
• Compute costs of records furnished to requesters, and write letters to obtain payment.AI can speed this up on its own · supplemental task
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.AI can speed this up on its own · supplemental task
• Complete form letters in response to requests or problems identified by correspondence.AI can speed this up on its own · supplemental task · Seen in real AI use
• Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.AI can speed this up on its own · supplemental task
• Confer with company personnel regarding feasibility of complying with writers' requests.AI can speed this up on its own · supplemental task
• Type acknowledgment letters to persons sending correspondence.AI can speed this up on its own · supplemental task · Seen in real AI use
• Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.AI can speed this up on its own · supplemental task
• Prepare records for shipment by certified mail.Little or no AI speed-up · supplemental task

Questions about correspondence clerks and AI