Receptionists and Information Clerks

Receptionists and Information Clerks score 53 out of 100, which is elevated exposure to AI. That ranks #161 of 923 US occupations, where #1 is the most exposed. Of the 19 tasks in this job, AI could speed up 4 on its own and 12 more with extra software built on top of it. In April–May 2026, 12 of these tasks showed up in real conversations with Claude, Anthropic's AI assistant.

53/ 100

Elevated

Rank: #161of 923 jobs
US workers: 910,180BLS, May 2025
Median pay: $38,010a year
In real AI use: 12 of 19tasks, April–May 2026

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Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

AI can speed this up on its own: 4 (21%)
AI can speed this up with extra software: 12 (63%)
Little or no AI speed-up: 3 (16%)

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.AI can speed this up on its own · core task · Seen in real AI use
Analyze data to determine answers to questions from customers or members of the public.AI can speed this up on its own · core task · Seen in real AI use
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.AI can speed this up on its own · supplemental task · Seen in real AI use
Process and prepare memos, correspondence, travel vouchers, or other documents.AI can speed this up on its own · supplemental task · Seen in real AI use
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.AI can speed this up with extra software · core task · Seen in real AI use
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.AI can speed this up with extra software · core task
Schedule appointments and maintain and update appointment calendars.AI can speed this up with extra software · core task · Seen in real AI use
Hear and resolve complaints from customers or the public.AI can speed this up with extra software · core task · Seen in real AI use
File and maintain records.AI can speed this up with extra software · core task · Seen in real AI use
Receive payment and record receipts for services.AI can speed this up with extra software · core task
Transmit information or documents to customers, using computer, mail, or facsimile machine.AI can speed this up with extra software · core task · Seen in real AI use
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.AI can speed this up with extra software · core task · Seen in real AI use
Keep a current record of staff members' whereabouts and availability.AI can speed this up with extra software · supplemental task
Take orders for merchandise or materials and send them to the proper departments to be filled.AI can speed this up with extra software · supplemental task
Schedule space or equipment for special programs and prepare lists of participants.AI can speed this up with extra software · supplemental task · Seen in real AI use
Enroll individuals to participate in programs and notify them of their acceptance.AI can speed this up with extra software · supplemental task · Seen in real AI use
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Little or no AI speed-up · core task
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.Little or no AI speed-up · supplemental task
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.Little or no AI speed-up · supplemental task

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Questions about receptionists and information clerks and AI

Will AI replace receptionists and information clerks?

Not entirely. Parts of the job are likely to change as AI takes over routine tasks. Receptionists and Information Clerks score 53 out of 100 (elevated exposure), #161 of 923 US jobs. AI could speed up 16 of the job's 19 tasks, 4 of them on its own, while 3 see little or no speed-up. Exposure means the work is likely to change, not that the job will disappear.

Which receptionists and information clerks tasks can AI do?

The most exposed tasks include "Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents"; "Analyze data to determine answers to questions from customers or members of the public"; "Calculate and quote rates for tours, stocks, insurance policies, or other products or services".

Which receptionists and information clerks tasks are hardest for AI?

Tasks with little or no AI speed-up include "Collect, sort, distribute, or prepare mail, messages, or courier deliveries"; "Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area"; "Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park".

Are people already using AI for this work?

Yes. In April–May 2026, 12 of the 19 tasks showed up in real conversations with Claude, according to the Anthropic Economic Index.

How many people work as receptionists and information clerks, and what do they earn?

About 910,180 people in the US, with median pay of $38,010 a year (BLS, May 2025).

How to read this score. Exposure measures how much of the work AI could speed up, not whether the job will disappear. A highly exposed job can change shape, with people spending less time on routine tasks and more on the rest. The score counts tasks AI can speed up on its own in full, and tasks that need extra software at half weight.

The ratings come from published research based on GPT-4 (2023). To show what's happening now, each task is also checked against the latest Anthropic Economic Index, which records which tasks people actually use AI for. That data is refreshed automatically when Anthropic publishes a new release. Read the full method.